Credit Control, Cash Flow & Debt Management

This 2-day programme is designed to enable you to better secure your interest as an exporter or an importer.

TRAINING OBJECTIVE

This course is designed to:

· Provide credit & collection officers various techniques of collection and most important of all is the passion of collection.
· Encourages class interaction on solving real cases problematic situations.
· Managing your cash flow effectively to ensure continued financial health.
· Understanding your role and contribution in maintaining a healthy cash flow for your company.
· Learning effective techniques to monitor and manage your working capital.
· Planning effectively for business expansion through the application of proven capital budgeting techniques.
· Participate in long-term cash flow planning to meet company’s objective.
· Preparing and presenting cash flow statements.

WHO SHOULD ATTEND

• Accounts / Finance Managers, Executives or Clerks
• Administration Executives or Clerks
• Payroll Executives or Clerks
• Human Resource Executives
• Credit Executives
• Sales and Marketing Executives
• General Clerks
• Corporate Planners
• Those keen on having a good understanding of Handling Problem Accounts

METHODOLOGY

Interactive lectures, Discussions, Practical Exercises & Case Study

TRAINING CONTENTS

PART 1

· Collection Overview
· Telephone Techniques
· Role Play on Collection
· Dealing With Difficult Customers
· Discussion on problematic customers
· Improving Payment From Large Customer
· Successful Negotiation
· Style of negotiation
· Face To Face Negotiation
· Discussion on Negotiation
· Case Study

PART 2

· Importance of cash flow management
· The operating cycle
· The cash conversion cycle
· Cash management models
· Importance of working to cash flow
· Credit Policy

PART 3

· Planning your visit to Debtor
· Rules for Overcoming Excuses
· Debt portfolio management
· Outsourcing of Collection
· Collection performance measurement
· Discussion on legal action VS restructuring actions
· Are You Marketing Driven?
· Problem Solving Skills
· Decision Making Process
· Management Involvement On Credit Mgt /Collection
· Key Performance Indicators
· Sense Of Ownership / Responsibilities
· Case Study

TRAINER BIODATA

Dr Steven Liew is a fellow member of the Chartered Institute of Management Accountants, UK and is a Chartered Accountant by profession. He has a Asia Pacific Executive MBA (for senior executives) from the National University of Singapore and a PhD in international finance with Rushmore University of USA.

Dr Liew had worked in private sector companies, ranging from family-run businesses to professionally managed multi-national corporations in South Asia and the ASEAN region. He has accumulated more than 20 years working experience in senior financial management positions spearheading the profitability and growth of companies.

Dr Steven Liew had conducted various seminars for corporate clientele including Association of Credit Management Malaysia, Chartered Institute of Management Accountants, Malaysia Institute of Malaysia, Malaysia Institute of Accountants, Institute of Bank Bank Malaysia, Nestle, Pioneer Credit Management Services , IQPC Worldwide Pte Ltd , Singapore , Proton Edar Malaysia , Brunei Investment Agency and Small Medium Industries Development Corporation

He is currently providing management consultancy and training specialising in credit management, loan recovery and leadership. Dr Liew also actively teaching MBA & undergraduate courses in strategy, business and financial at various accredited universities & colleges.

Next Date in Kuala Lumpur / Selangor
26 & 27 May 2009 - Hilton PJ, Petaling Jaya

Discount Policy :
RM50 discount for registration & payment 10 days prior to training. 4th.person is free for every 3 paying participants.

CPD: 16 Hours

Contact our Customer Service Representatives for Registration

CLEVERBRIDGE TRAINING RESOURCES
Mai / Shila / Mala / Miera / Steven
Tel: 03-3343 2180 - KL / 07-238 9045 - Johor / 04-551 3800 - Penang
Mobile : 013-641 9505 / 013-406 0297
email : cbtcmsia@gmail.com